Customers trust local vendors for fresh produce due to personal connections.
Vendors rely on manual processes, causing slow response times.
Customers prefer quick-commerce apps for packaged goods but distrust them for fresh produce.
The shift to online selling during COVID-19 boosted vendor business but created order management challenges on WhatsApp.
Developed a WhatsApp bot to automate the order-taking process, allowing vendors to manage orders efficiently while enabling customers to place orders quickly. WhatsApp was chosen because it is widely familiar to users, minimizing resistance to adopting a new platform. The bot features automated price updates and quick responses to common inquiries, improving overall communication.
Developed a WhatsApp bot to automate the order-taking process, allowing vendors to manage orders efficiently while enabling customers to place orders quickly. WhatsApp was chosen because it is widely familiar to users, minimizing resistance to adopting a new platform. The bot features automated price updates and quick responses to common inquiries, improving overall communication.
The final solution is crafted to enhance the existing trust customers have in their local vendors. By automating key processes, the bot empowers vendors to prioritize quality and delivery, resulting in a more reliable service for customers. Leveraging WhatsApp—an intuitive platform familiar to both sellers and customers—ensures that the system will likely see widespread adoption. It’s essential to acknowledge that user testing with real users was not conducted during this project, highlighting the importance of future validation to confirm the solution's effectiveness and user satisfaction.
User flow: Blinkit/Zepto vs Improved Whatsapp Flow
